Contact information
Last updated: 26 October 2026
1. Store operator details
| Item | Details |
|---|---|
| Store name | Elian Russia |
| Operator and seller | RandM Company (شركة راندم) |
| Legal form | Single-person limited liability company |
| Unified National Number | 7052744294 |
| VAT number | 314441460400003 |
| E-commerce verification (Saudi Business Center) | 0000338092 |
| Capacity | Exclusive agent for Elian Russia products in the Kingdom of Saudi Arabia |
| Address | Sheikh Saleh bin Abdulaziz bin Abdulrahman Street, Al Suwaidi Al Gharbi, Riyadh 12993, Kingdom of Saudi Arabia |
2. Contact
| Channel | Details |
|---|---|
| WhatsApp and phone | +966 58 223 2010 |
| care@elianrussia.sa | |
| Response hours | Sunday to Thursday, 10 am to 10 pm Riyadh time |
2.1 For requests about personal data, write "Personal Data" in the message subject.
2.2 For returns or exchanges, send the order number and the reason, with photos if the product is defective or damaged.
2.3 Messages received outside response hours are answered at the start of the next working period.
3. Complaints
3.1 We reply to complaints within 3 working days of receiving them, and tell you if handling needs more time.
3.2 You may file a report with the Ministry of Commerce through the "Balagh Tijari" (Commercial Report) app or the unified number 1900.
3.3 For complaints about personal data, you may apply to the Saudi Data & AI Authority (SDAIA) under the Privacy Policy.
4. Policies
Terms & Conditions.
Privacy Policy.
Return, Exchange & Cancellation Policy.
Shipping & Delivery Policy.
The Arabic text prevails if it differs from any translation.