Terms of service
Last updated: 7 November 2026
These Terms & Conditions govern your use of, and purchases from, the Elian Russia online store. By using the store or placing an order in it, you agree to these terms and to the policies listed in Section 13.
1. Definitions
1.1 "We" or "the Company": RandM Company (شركة راندم), a single-person limited liability company, Unified National Number 7052744294, which operates the store and sells its products.
1.2 "The Store": the Elian Russia online store, all its pages and the ordering channels linked to it.
1.3 "Customer" or "you": anyone who uses or buys from the store.
1.4 "Products": the cosmetics bearing the Elian Russia trademark offered in the store.
1.5 "Order": a purchase order you complete in the store whose payment is confirmed.
2. The seller and its capacity
2.1 The Company is the exclusive agent for Elian Russia products in the Kingdom of Saudi Arabia, and sells the products in its own name and for its own account.
2.2 The Elian Russia trademark, the elian logo, and the related names and logos are owned by the manufacturer, and the Company uses them with its permission.
2.3 The products offered are registered with the Saudi Food and Drug Authority (SFDA), and the notification number is shown on each product page.
2.4 The Company's full details and contact channels are on the "Contact & Legal Information" page.
3. Scope
3.1 These terms apply to every order placed through the store.
3.2 If a term here conflicts with a mandatory legal provision in the Kingdom, the legal provision applies, and nothing here is intended to reduce your legal rights.
4. Eligibility and accounts
4.1 Purchasing is open to anyone who uses the store, with no minimum age. If the buyer is under eighteen, their guardian may request that the purchase be annulled under the Civil Transactions Law, and we then handle the order under the Return, Exchange & Cancellation Policy.
4.2 Shipping is available to addresses in Saudi Arabia and in the GCC countries available at checkout, under the Shipping Policy.
4.3 You can buy without creating an account. If you create one, you are responsible for the accuracy of your details and for protecting your sign-in method, and you should tell us immediately if you suspect someone else has accessed it.
4.4 We may suspend an account or refuse an order if we establish that the store is being used for fraud or in breach of the law or these terms, and we refund any amount paid for an order that has not shipped.
5. Product information
5.1 We show product and shade names in Latin script as they appear on the packaging, with a description in Arabic.
5.2 We take care that photos and colours are accurate, but a colour may look slightly different depending on the screen, its lighting and skin tone. This difference alone is not a product defect.
5.3 The authoritative ingredients list is the one printed on the product packaging. We recommend reading it before use, and testing the product on a small area of skin if your skin is sensitive or you have a known allergy to any ingredient.
5.4 The country of origin is shown on each product page and on its packaging.
5.5 The expiry date, or the period after opening, is printed on the packaging.
5.6 Descriptions and tips in the store are for product information and are not medical advice.
5.7 Cosmetics are products that affect human health and safety, and cannot be returned or exchanged except in the cases and within the periods set out in the Return, Exchange & Cancellation Policy. Please read it before you buy.
6. Prices
6.1 Prices are in Saudi riyals and include value added tax (15%).
6.2 Shipping fees are not included in the product price, and are shown on the checkout page before you complete your order.
6.3 The binding price is the one shown when you complete your order. Later price changes do not affect confirmed orders.
7. Obvious errors in price or details
7.1 If a product appears with an obviously wrong price or detail (such as a price clearly out of line with the product's value because of a technical or typing error), we will tell you as soon as we discover it and let you choose between:
Completing the order at the correct price or detail.
Or cancelling the order and receiving a full refund.
7.2 We do not ship the order until you agree to one of the two options.
8. Placing an order and forming the contract
8.1 Showing a product in the store is an invitation to buy. The order is accepted and the contract is formed when payment is confirmed and the order confirmation message is sent to you.
8.2 Before you complete your order, a summary page shows the products, quantities and prices, the shipping fee, the total including tax, and the expected delivery time. Please review it carefully before paying.
8.3 If you notice an error in your order (such as the quantity, shade or address), contact us within 24 hours of completing the order, and we will correct it as long as it has not shipped. If the correction changes the amount, we refund the excess or send you a link to pay the difference.
9. Invoices
9.1 We issue an electronic tax invoice for every order in line with the requirements of the Zakat, Tax and Customs Authority (ZATCA). It is sent to your email, and you can ask for a copy at any time. We recommend keeping it, because it proves your rights in any claim.
10. Cancellation by us
10.1 We may cancel an order only in the following cases:
The product runs out after the order because of a stock error.
An obvious error in price or details, if you choose cancellation under Section 7.
Reasonable suspicion of fraud or unlawful use of a payment method.
Delivery to the registered address fails and we cannot reach you to correct it.
10.2 When we cancel, we tell you the reason and refund the full amount to the same payment method you used, within seven to fourteen working days from the cancellation date. It may take longer to appear in your account for reasons related to the bank or payment provider.
10.3 We do not replace a product in your order with another product or shade without your prior consent.
10.4 Cancellation by you is covered by the Return, Exchange & Cancellation Policy.
11. Payment
11.1 The available payment methods are those shown on the checkout page at the time of ordering. Cash on delivery is not available.
11.2 Payments are processed by licensed payment service providers. We do not see your full card details and we do not store them.
11.3 Instalment payment, where available, is subject to the provider's terms and your agreement with it, and the instalment relationship is between you and the provider.
12. Offers, sales and discount codes
12.1 We announce sales after obtaining a Ministry of Commerce licence where the law requires one, and for each offer we state its duration, the discount percentage or amount, the price before and after the discount, and the offer terms.
12.2 Unless the offer terms say otherwise:
Only one discount code can be used per order.
A discount code or gift cannot be exchanged for cash.
The welcome code can be used once per customer.
12.3 The Return, Exchange & Cancellation Policy applies to discounted products in the same way as to other products.
12.4 Free gifts and samples included with an order are not returnable and no amount is refunded for them. If you return a product that was a condition for receiving a gift, the gift is returned with it in its condition, under the Return, Exchange & Cancellation Policy.
13. Related policies
The following policies form part of these terms:
Privacy Policy.
Return, Exchange & Cancellation Policy.
Shipping & Delivery Policy.
14. Reviews
14.1 We publish only reviews of verified purchases from the store.
14.2 We publish reviews as written, without editing, whether positive or negative. We withhold a review only if it contains:
Offensive or discriminatory language.
Personal data or contact details.
Advertising or external links.
Content unrelated to the product.
14.3 By sending a review with photos or videos, you agree that they may be shown with the review in the store. We do not use them in ads or on social media accounts without your written permission.
14.4 You can ask for your review to be deleted at any time.
15. Intellectual property
The store content, including text, images, designs and logos, is owned by the Company or the manufacturer, or used with its owners' permission. It may not be copied or republished for commercial purposes without written permission.
16. Limitation of liability
16.1 We undertake to supply genuine, undamaged products that match their description, and to handle any defect under the Return, Exchange & Cancellation Policy.
16.2 We are not responsible for:
Harm resulting from using the product contrary to the packaging instructions, after its expiry, or after storing it in unsuitable conditions following receipt.
Delay or failure resulting from force majeure or circumstances beyond our control.
16.3 This section does not limit our liability in cases where the law does not allow liability to be limited or excluded.
17. Questions and complaints
17.1 For questions or complaints, contact us through the channels on the "Contact & Legal Information" page. We reply to complaints within 3 working days of receiving them, and tell you if handling needs more time.
17.2 In all cases, you may file a report with the Ministry of Commerce through the "Balagh Tijari" (Commercial Report) app or the unified number 1900.
18. Governing law
These terms and every order placed through the store are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh have jurisdiction over any dispute arising from them, without prejudice to your right to approach the authorities responsible for consumer protection.
19. Language and severability
19.1 The Arabic text is authoritative. If it differs from any translation, the Arabic text prevails.
19.2 If any provision of these terms is found invalid or unenforceable, this does not affect the validity of the remaining provisions.
20. Changes to these terms
20.1 We may change these terms from time to time, and publish the amended version on this page with the last-updated date.
20.2 Each order is governed by the terms in force when it was completed.